Frequently Asked Questions

Everything you need to know about shopping with Aurora London.

Where does Aurora London ship to?

We offer worldwide shipping. Domestic orders within the UK typically arrive in 2-3 business days, while international shipping durations vary by destination, usually ranging from 5-10 business days.

What is your return policy?

We accept returns on all unworn and unwashed items with original tags attached within 30 days of delivery. Please note that sale items are eligible for store credit only.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Clearpay.

How do I know which size to choose?

Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit, or contacting our style advisors for assistance.

Are your materials sustainably sourced?

At Aurora London, we are committed to ethical fashion. We prioritize organic cotton, recycled polyester, and supply chains that ensure fair wages and safe working conditions for all artisans.